In presenting your business well, your employees have to be properly educated.
Hello lovely friends, I hope you are doing well today? And we are moving towards another weekend so some of us might just get the time to relax with friends and family. I am so glad to see you on my blog today and as usual, you know that I love to share lessons I learn from my personal business with you or if there is something I feel business owners should know, I am coming right here to share it immediately.
Today, I woke up late and was unable to prepare breakfast for myself so I decided to eat out and when I got to the restaurant, the space of the receptionist was vacant and I had to call out before the receptionist came out with a long face and as if that was not enough, I greeted her twice and she just ignored my greeting. I was irritated by her action and just wanted to walk out but remembering that the business does not belong to her just made me stay back to get what I wanted.
She was grumbling about something but I could not place what it was exactly that she was grumbling about, I however choose to ignore her and take out the vital lessons I needed from the situation. There was a time I went for a job interview and the interviewer clearly warned about keeping our emotions in check before coming to work and this is one thing every entrepreneur must know and also teach employees.
From what I experienced today, I have a bad view about that restaurant already as a result of the way the employee behaved which might not be the fault of the entrepreneur but the employee represents the company and must be taught to behave appropriately.
It is your duty as the business owner to employ correctly.
Although we might not know everything about a person from a one-time interview but it is possible to get a glimpse of how efficient the person is going to be from the interview conducted, the code is never to employ out of pity, everyone is desperate when seeking employment so that should not fool you to accepting just anyone. Get a standard of what you need in your employee and make sure that you employ correctly, put your emotion in check during an interview and use your brain.
Give proper orders about their behaviour towards customers.
Like the example I gave above, during that interview the employee had warned us about keeping our emotional trouble in check. Inform every employee about how important customers are to your firm and establishment and irrespective of their mood, customers must always be attended to properly. It is not a crime to check on your staff from time to time and make sure they are doing alright, a little care shown towards your staff will not cost you anything in my opinion.
I hope the post was worth your time, you can drop a comment about your opinion, an up-vote and resteem is also acceptable have a great weekend. Thanks for reading, I am @oluwatobiloba.