Coles Observation: Just Take It?

in #story3 years ago (edited)


Finished with my weekly grocery at Coles the other day, the staff checkout line was long so I went to the self-checkout counters.

I like to do all the items with the barcodes first and then do the fresh produces at the end. So on that day I did the same, I got up to the last items which were a bag of oranges.

So I put the oranges on the scale and weighted it and then when I went to put it on the bagging area the familiar error of "Unrecognised item in bagging area" appeared. I thought "Oh here we go again"… It was an error which I see common at the self-checkout.

So I asked the staff for assistance, she tapped her staff card, removed the item from the computer and put it through for me, except it didn't work, same error.

So we looked at each other with confusion, then after a few seconds she just removed the item from the list, and said "The scale must be broken on this machine, that's ok just take it".

"Just take it?" I asked her, "Yea, just put it in your trolley" she replied. So I did, I was pretty happy that day, walking out of Coles with a free bag of oranges.

It's like finding $5 on the ground and I didn’t have to return it hahaha.



I hate the self check-outs. Never detects the items properly, always comes up with "Put your item in the bagging area" when you have already put the item in the bagging area. Ridiculous!

I miss self check-outs so much. There are an unnecessary amount of people "working" in supermarkets here which slows down the process considerably. I love going back to Aussie supermarkets so much.

lol, I think once they refined the technology side of the self check-out a bit more then the experience will be much better.

I actually love the self check-outs, especially when you only have a few items to scan through.

Wow that's pretty amazing, a simple gesture to solve the problem for everyone. Good to know that Aussies are this respectful. Back in Brazil someone would say that you broke the scale or was stealing oranges. Everyone would have a problem. You for "stealing" oranges and the staff guy for let you take it.

That's a big shock of culture. :D

Really? It's like that in Brazil hu? I should be extra happy then, from the way it turned out for me here, hahaha.

Yup. For start we don't even have Self check-out. Most of it because this problems :(

I'm loving Australia hahaha

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